Frequently Asked Questions

Everything you need to know about your Steve Madden UK order.

What are your UK delivery options and timeframes?

We offer Standard Delivery (3-5 working days) and Next Day Delivery for orders placed before 2pm Monday-Friday. Free standard shipping is available on orders over a specific threshold.

How do I return an item for a refund?

You can return unworn items in their original packaging within 30 days of receipt. Please use our online returns portal to generate your prepaid shipping label.

Can I exchange my shoes for a different size?

Currently, we do not offer direct exchanges. We recommend returning the original item for a refund and placing a new order for the desired size to ensure availability.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Do you offer 'Buy Now, Pay Later' services?

Yes, we partner with Klarna and Clearpay to provide flexible payment options, allowing you to split your purchase into interest-free installments.

How do I find my perfect fit in Steve Madden shoes?

Most of our styles run true to size, but specific silhouettes may vary. Please refer to the 'Size Guide' button on each product page for detailed measurements and fit recommendations.